We dispatch your standard printed canvas within 24 hours of receiving your order and your print will arrive bubble wrapped and packaged in our specially designed protective boxes. Photo scanning and our bespoke options (eg Pop art and artist illustrations) may take a little longer, which you will be advised at time of order. Working hours are Mon - Fri, 9am - 5pm so orders placed between Friday and Sunday will be dispatched on the Monday after the weekend.
All our prints are shipped by courier Next Day Delivery. Please check the packaging and print for damage, and notify us by email within 24 hours if there is anything wrong with your canvas. See our returns section for more information.
We can only post canvases to UK addresses.
In the unlikely event of a manufacturing fault with your canvas, please advise us within 24 hours of receipt. Due to the custom nature of the product we regret we are unable to give refunds. In the unlikely event of manufacturing fault, it will be repaired. We require the canvas is returned to us, via a recorded delivery service, so it can be assessed for a repair or refund.
Please note; A photograph, when enlarged, may lose some definition and that colour variation may occur in finished item. We may need to exercise a degree of artistic license to crop and edit images to fit and to achieve the very best results. Red Eye, blemish reduction, date stamp removal, black and white conversion are free of charge and at our discretion. TILT Group Ltd is not obliged to make these adjustments and does so without liability in order to help to achieve best results.
Cancellations will only be accepted within 12 hours of receipt of your order, assuming your canvas is not already in production.